Welcome to INDITAB, an online portal owned by INDITAB ESOLUTIONS PRIVATE LIMITED for Travel Bookings, such as Flight Bookings, Bus Bookings, Holiday Packages and Hotels Bookings and their concerned Assistance & Consultancy related information.
User (the “User”) can access INDITAB.COM (the "Site"), subject to the terms and conditions of use, as changed/updated from time to time entirely at the discretion of INDITAB.COM as set out below. The term of this Agreement shall continue and would be in force till the time User access this site & its services and User agree that User are bound by the terms and conditions as mentioned herein. Nothing in these Terms of Service should be construed to confer any rights on User or any third party beneficiaries.
User must be 18 years or older to use the services of INDITAB.COM. By registering/visiting/signing up the INDITAB.COM service, User represent and warrant that User are 18 years or older and that User have the capacity to understand, agree to and comply with these Terms of Service. Since Indian laws do not permit us to contract with a minor person (minor is a person who has not completed 18 years of age), we do not market our Web site to minor person under the age of 18. However, a minor can apply for various services offered by INDITAB.COM under the supervision and guidance of guardian.
All Information provided by the applicant should exactly and completely match the details present on the document proofs submitted. Any Discrepancy in the Documents Attached and/or Application Form filled will be sole responsibility of the User and INDITAB.COM will not be liable to pay any refund amount back to the user in case of any such discrepancy or any issues that may arise due to such discrepancy.
We reserve the right to add to or change/modify the terms of this Agreement including but not limited to suspend/cancel, or discontinue any or all service at any time without notice, make modifications and alterations in any or all of the content, products and services contained on the site without prior notice. Such changes will be posted to INDITAB.COM for Your convenience to understand Your responsibility as a user. User are responsible for regularly reviewing these Terms of Service so that User will be apprised of any changes. User will be deemed to have accepted such change/s if User continue to access the Site subsequent to such changes.
By accessing or using the INDITAB.COM Platform or by availing INDITAB.COM Services, User agree not to:
a. It is being accepted by the User that the personal information is collected and stored by the company, which is provided by the User from time to time on Website but not limited to the User’s username, passwords, email address, name, address, age, date of birth, sex, nationality, shopping preferences, browsing history, etc., as well as any images or other information uploaded/published by the User on the Website. The Website/Company uses this information which is given by the User to provide the services. The User’s need is fulfilled accordingly. This information is used by the Website/Company to improve the portal to make it safer and easier for the User.
b. There is certain information which are tracked automatically by the Company/Website about the User like User’s IP address and User’s behavior on Website. This information can be used by Company/Website to do internal research on user demographics, interests, and behavior, to enable the Company/Website to better understand. The User knows that such information may include the URL that the User visited prior to accessing the Website, the URL which the User subsequently visits (whether or not these URLs form a part of the Website), the User’s computer & web browser information, the User’s IP address, etc.
c. If any User Chooses to buy any product or services from the Company/Website, the User is allowing the Company/Website to gather the personal information of the User.
d. The User is aware that if any information which is provided by User whether it is posted message/ review / feedback anywhere on Website can be used by the Company/Website to help out the User in every possible way in future. This retained information can be used to resolve disputes, provide customer support, troubleshoot problems and much other and that such information, if requested, may be provided to judicial or governmental authorities of requisite jurisdiction, or otherwise used by the Company/Website as permitted by applicable laws.
e. All the information whether it is personal or any other like emails or letters or any feedback from other users or third party regarding the User’s activities or posting on Websites is collected or gathered by the company and is compiled in a file or folder by the Company/Website. The User is aware of all this information.
f. A User/Users can browse a website without providing any information to the Website/Company but for certain activities and area, the User has to provide certain information for registration such as placing an order. The User is aware that the information provided to the Company/Website can be used to send the User offers and promotions whether or not based on the User’s previous orders and interests, and the User hereby expressly consents to receive the same.
g. There are certain online surveys which are optional and Company/Website can request the User to complete those surveys. Sometimes these surveys may ask the User to provide the contact information and demographic information (like zip code, age, income bracket, sex, etc.). This data is used to customize the Website for the benefit of the User, and providing all users of the Website with products/services/content that the Company/Website believes they might be interested in availing of, and also to display content according to the User’s preferences, the user is aware about all this.
h. The Company/Website can ask or request the User to provide the reviews for the products/services which are purchased/ availed by the User from Website. The User is aware that such reviews will help other users of the website make prudent and correct purchases, and also help the Company/Website remove sellers whose products are unsatisfactory in any way, and the User hereby expressly authorizes the Company/Website to publish any and all reviews written by the User on the Website, along with the User’s name and certain contact details, for the benefit and use of other Users of the Website.
i. The information like content/reviews/surveys/feedback which is submitted by the User to Company/Website cannot be a store, upload, publish or display in any manner. The User authorizes the Website/Company to remove any such content, review, survey or feedback from Website which has been submitted by User, without cause or being required to notify the User of the same. By using the Account Access service in INDITAB's website, the User authorizes INDITAB.COM and its agents to access third party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information.
While registering, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account.
The User is fully responsible for all activities that occur while using their password or account. It is the duty of the User to notify INDITAB.COM immediately in writing of any unauthorized use of their password or account or any other breach of security. INDITAB.COM will not be liable for any loss that may be incurred by the User as a result of unauthorized use of his password or account, either with or without his knowledge. The User shall not use anyone else's password at any time.
Any information which is specifically mentioned by INDITAB.COM as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.
INDITAB.COM reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. INDITAB.COM further reserves the right to alter any and all fees from time to time, without notice.
The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.
In case, there is a short charging by INDITAB.COM for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.
Any increase in the price charged by Company on account of change in rate of taxes or imposition of new taxes by Government shall have to be borne by customer.
In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate User of the same. INDITAB is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.
The User shall request INDITAB for any refunds against the unutilized or 'no show' air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and INDITAB as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or 'no show' air or hotel booking shall be deemed to have been forfeited.
INDITAB.COM may send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS or by voice call on the contact number given by the User at the time of booking; INDITAB.COM may also contact the User by voice call, SMS or email in case the User couldn’t or hasn’t concluded the booking, for any reason what so ever, to know the preference of the User for concluding the booking and also to help the User for the same. The User hereby unconditionally consents that such communications via SMS and/ or voice call by INDITAB.COM is (a) upon the request and authorization of the User, (b) ‘transactional’ and not an ‘unsolicited commercial communication’ as per the guidelines of Telecom Regulation Authority of India (TRAI) and (c) in compliance with the relevant guidelines of TRAI or such other authority in India and abroad. The User will indemnify INDITAB.COM against all types of losses and damages incurred by INDITAB.COM due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous compliant raised by the User on INDITAB.COM with respect to the intimations mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.
INDITAB.COM is responsible only for the transactions that are done by the User through INDITAB.COM. INDITAB.COM will not be responsible for screening, censoring or otherwise controlling transactions, including whether the transaction is legal and valid as per the laws of the land of the User. The User warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all applicable laws and regulations regarding use of the services with respect to the jurisdiction concerned for each transaction. The User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from availing the Services under the laws of India or other applicable law.
INDITAB.COM is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages. INDITAB.COM does not endorse any advertiser on its web pages in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
The linked sites are not under the control of INDITAB.COM and INDITAB.COM is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. INDITAB.COM is providing these links to the Users only as a convenience and the inclusion of any link does not imply endorsement of the site by INDITAB.COM.
All services rendered by the Company are provided on a non-refundable basis. This includes, but it not limited to, setup fees, monthly fees, upgrade fees and professional services fees. In addition, if your services / account are cancelled by the company for violation of this Agreement or the attached Acceptable Use Policy, all payments made to the Company become completely non refundable. Customer agrees not to charge back any payments via Credit Card/ Debit Card/ Net Banking/ Direct Transfer or any other form of payment for services rendered. In the event that a customer files a charge back or other payment dispute, they will be considered to be in violation of this agreement and may be subject to collection action.
The Customer agree that the booking made are subject to the cancellation policy set out on the booking page or as communicated to the customers in writing.
Unless explicitly provided by INDITAB.COM in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation/option of the user and INDITAB.COM doesn't accept any claims arising out of such scenarios. Insurance, if any provided as a part of the service/ product by INDITAB.COM shall be as per the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claims or disputes and INDITAB.COM shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.
The user agrees that there can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If INDITAB.COM is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that INDITAB.COM being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.
The User agrees that in situations due to any technical or other failure in INDITAB.COM, services committed earlier may not be provided or may involve substantial modification. In such cases, INDITAB.COM shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of INDITAB.COM against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User.
INDITAB.COM shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.
Without prejudice to whatever is stated above, the maximum liability on part of INDITAB.COM arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by INDITAB.COM for its services.
In no event shall INDITAB.COM and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the INDITAB.COM website(s) or any other channel . Neither shall INDITAB.COM be responsible for the delay or inability to use the INDITAB.COM websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the INDITAB.COM website(s), or otherwise arising out of the use of the INDITAB.COM website(s), whether based on contract, tort, negligence, strict liability or otherwise.
INDITAB.COM is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.
The User understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the Service is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
Nevertheless, INDITAB.COM will always make its best endeavors to ensure that the content on its websites or other information channels are free of any virus or such other malwares.
INDITAB.COM may provide the User with contents such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws.
The User may use this material only as expressly authorized by INDITAB.COM and shall not copy, transmit or create derivative works of such material without express authorization.
The User acknowledges and agrees that he/she shall not upload post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining the written permission of the owner of such right.
Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.
The travel bookings done by INDITAB.COM are subject to the applicable requirements of Visa which are to be obtained by the individual traveller. INDITAB.COM is not responsible for any issues, including inability to travel, arising out of such Visa requirements and is also not liable to refund for the untraveled bookings due to any such reason.
Unless otherwise specified, the INDITAB.COM services are for the User's personal and non - commercial use. The User may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the INDITAB.COM website(s) without the express written approval from INDITAB.COM.
The User agrees to indemnify, defend and hold harmless INDITAB.COM and/or its affiliates, their websites and their respective lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including reasonable legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by INDITAB.COM and/or its affiliates, partner websites and their respective lawful successors and assigns that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this agreement.
The user shall be solely and exclusively liable for any breach of any country specific rules and regulations or general code of conduct and INDITAB.COM cannot be held responsible for the same.
INDITAB.COM at its sole discretion reserves the right to not to accept any customer order without assigning any reason thereof. Any contract to provide any service by INDITAB.COM is not complete until full money towards the service is received from the customer and accepted by INDITAB.COM.
Without prejudice to the other remedies available to INDITAB.COM under this agreement, the TOS or under applicable law, INDITAB.COM may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the website if:
INDITAB.COM may at any time in its sole discretion reinstate suspended users. Once the user have been indefinitely suspended the user shall not register or attempt to register with INDITAB.COM or use the website in any manner whatsoever until such time that the user is reinstated by INDITAB.COM.
Notwithstanding the foregoing, if the user breaches this agreement, the TOS or the documents it incorporates by reference, INDITAB.COM reserves the right to recover any amounts due and owing by the user to INDITAB.COM and/or the service provider and to take strict legal action as INDITAB.COM deems necessary.
The User expressly undertakes to provide to INDITAB.COM only correct and valid information while requesting for any services under this agreement, and not to make any misrepresentation of facts at all. Any default on part of the User would vitiate this agreement and shall disentitle the User from availing the services from INDITAB.COM.
In case INDITAB.COM discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of them is not correct or that any fact has been misrepresented by him, INDITAB.COM in its sole discretion shall have the unrestricted right to take any steps against the User(s), including cancellation of the bookings, etc. without any prior intimation to the User. In such an event, INDITAB.COM shall not be responsible or liable for any loss or damage that may be caused to the User or any of them as a consequence of such cancellation of booking or services.
The User unequivocally indemnifies INDITAB.COM of any such claim or liability and shall not hold INDITAB.COM responsible for any loss or damage arising out of measures taken by INDITAB.COM for safeguarding its own interest and that of its genuine customers. This would also include INDITAB.COM denying/cancelling any bookings on account of suspected fraud transactions.
The terms and conditions herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine, feminine and neuter form. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", 'hereunder" and words of similar import refer to this agreement as a whole.
If any provision of this agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this agreement, terms and conditions, notices, or the right to use this website by the User contained herein or any other section or pages of INDITAB.COM Websites or its partner websites or any provision hereof in any manner whatsoever.
In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any particular INDITAB.COM website, then these terms shall control.
None of the provisions of any agreement, terms and conditions, notices, or the right to use this website by the User contained herein or any other section or pages of INDITAB.COM Websites or its partner websites, shall be deemed to constitute a partnership between the User and INDITAB.COM and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way.
User acknowledges that INDITAB.COM provides services with reasonable diligence and care. It endeavors its best to ensure that User does not face any inconvenience. However, at some times, the information, software, products, and services included in or available through the INDITAB.COM websites or other sales channels and ad materials may include inaccuracies or typographical errors which will be immediately corrected as soon as INDITAB.COM notices them. Changes are/may be periodically made/added to the information provided such. INDITAB.COM may make improvements and/or changes in the INDITAB.COM websites at any time without any notice to the User. Any advice received except through an authorized representative of INDITAB.COM via the INDITAB.COM websites should not be relied upon for any decisions.
INDITAB.COM is only a bus ticket agent. It does not operate buses or offers bus transport services. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, INDITAB.COM has tied up with many bus operators and service providers. INDITAB.COM’s advice to customers is to choose the bus operators who they are aware of and whose service they are comfortable with. INDITAB.COM’s responsibilities include:
issuing a valid ticket (a ticket that will be accepted by the bus operator) for its network of bus operators;
providing support in the event of cancellation; and
providing customer support and information in case of any delays/inconvenience.
The bus operator’s bus not departing/reaching on time;
The bus operator’s employees being unprofessional or engaging in unlawful conduct;
The bus operator’s bus seats, etc., not being up to the customer’s expectation;
The bus operator cancelling the trip due to any reason;
The baggage of the customer getting lost/stolen/damaged;
The bus operator changing a customer’s seat at the last minute to accommodate any of the following passengers: senior citizens, children, pregnant women, persons with disability or any other person in a situation of emergency;
The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if User are not a regular traveller on that particular bus or route);
The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.
The arrival and departure times mentioned on the ticket are only tentative timings. However, the bus will not leave the source before the time that is mentioned on the ticket.
Passengers are required to furnish the following at the time of boarding the bus:
A copy of the ticket (a printout of the ticket or the printout of the ticket e mail).
Identity proof (Aadhaar Card, Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus.
Passengers must also be aware of the following :
Change of bus: In case the bus operator changes the type of bus due to some reason, INDITAB.COM has no role in governing the cancellation/differential charges.
Cancellation Policy: Passengers are expected to read the ticket cancellation policy carefully. Tickets will be cancelled as per the cancellation policy linked with the ticket. The transaction charges will not be refunded in the event of ticket cancellation.
Refund policy mentioned on the ticket is indicative. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. INDITAB.COM has no role in governing the cancellation charges.
Cancellation charges are calculated on the actual fare of the ticket. If any discount coupons are used while purchasing the ticket, the discounted value would be used to calculate the refund amount when a ticket is cancelled.
In case a booking confirmation e mail and SMS gets delayed or fails because of technical reasons or as a result of incorrect e mail ID/phone number provided by the user, etc., a ticket will be considered ‘booked’ as long as the ticket shows up on the confirmation page of the INDITAB.COM Platform.
Amenities on the buses as shown on INDITAB.COM have been configured and provided by the bus service provider (bus operator). These amenities will be provided unless there are some exceptions on certain days. Please note that INDITAB.COM provides this information in good faith to help passengers to make an informed decision. Provision of video, air conditioning and any such other services mentioned by INDITAB.COM’s travel partners in the buses is their own responsibility. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.
INDITAB.COM is not responsible for any kind of journey inconvenience, injury or death, caused during the journey or flowing from the journey.
For any issues relating to cancellation or refund, the passenger may contact INDITAB.COM within 5 days of date of travel, beyond which period request would not be processed.
INDITAB.COM may call the mobile phone number provided by User while registering with the INDITAB.COM Platform, or any updated mobile number subsequently provided by User on the INDITAB.COM Platform, or contact User via e-mail, for the purpose of collecting feedback from User regarding Your travel bookings, including but not limited to the bus facilities and/or services of the bus operator.
Grievances and claims related to the bus journey should be reported to INDITAB.COM support team within 5 days of Your travel date.
INDITAB.COM reserves the right to change the terms, conditions, and notices under which the INDITAB.COM websites are offered, including but not limited to the charges. The User is responsible for regularly reviewing these terms and conditions.
Refund policy mentioned on the ticket is indicative. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. INDITAB.COM has no role in governing the cancellation charges.
INDITAB.COM hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. INDITAB.COM considers itself and intends to be subject to the jurisdiction only of the courts of NCR of Delhi, India.
The User expressly agrees that use of the services is at their sole risk. To the extent INDITAB.COM acts only as a booking agent on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the standards of services provided by the service providers. In no circumstances shall INDITAB.COM be liable for the services provided by the service provider. The services are provided on an "as is" and "as available" basis. INDITAB.COM may change the features or functionality of the services at any time, in their sole discretion, without notice. INDITAB.COM expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. No advice or information, whether oral or written, which the User obtains from INDITAB.COM or through the services shall create any warranty not expressly made herein or in the terms and conditions of the services. If the User does not agree with any of the terms above, they are advised not to read the material on any of the INDITAB.COM pages or otherwise use any of the contents, pages, information or any other material provided by INDITAB.COM. The sole and exclusive remedy of the User in case of disagreement, in whole or in part, of the user agreement, is to discontinue using the services after notifying INDITAB.COM in writing.
I authorize INDITAB representative to contact me over phone, message and email. This consent shall supersede any preferences set by me through Do Not Disturb (DND Register)/ National Customer Preference Register (NCPR).